Refund Policy

Please send any refund request to us within seven (7) days of the date you paid. Include the invoice, receipt or payment reference, and tell us why you are asking for the refund.

A request on its own does not mean a refund will be paid. Whether you qualify depends on which service you bought, how much work we have already done, whether any application has been submitted, and which government or third-party charges have already been paid.

If we have not started the service yet, our professional fee can usually be refunded, after we review the request.

Once we have started work on your file, part or all of the matching service fee may no longer be refundable. Work includes checking documents, preparing an application, arranging appointments, submitting the file, giving advice and any other professional service, and the amount kept reflects what has already been done.

If your quotation, invoice, service agreement or package sets out its own refund terms, those terms take priority for that service.

Money paid to government departments, free zones, immigration authorities, banks, medical centres, insurers, courts, notaries, attestation offices, translators, couriers or any other outside party follows that party's own refund rules.

We cannot promise to recover any fee that has already been paid to, or committed with, an authority or other provider.

Visas, licences, permits, nominations, certificates, bank applications, valuations and similar requests are approved or refused by the authority or institution concerned, at its own discretion.

A refusal or an unsuccessful application does not by itself give you a right to a refund of professional work we have already carried out, or of government and third-party charges that cannot be recovered.

After a refund has been reviewed and approved, please give us at least seven (7) working days to start the payment.

We return the money through the method you originally paid with wherever possible. How long it then takes to reach you depends on your bank, the card issuer or the payment gateway.

If you cancel a service after paying for it, any refund is worked out after we take off:

• professional work we have already done;
• government or authority fees that are already paid or committed;
• charges from other providers that we have already incurred;
• bank or payment processing charges, where they apply;
• any other cost spent on your case that we cannot get back.

Our management may look at unusual refund requests one by one. Agreeing to an exception in one case does not mean the same refund must be given in any other case.

Questions about a payment, a cancellation or a refund? Get in touch using the details below and we will help.